1. Connect the printer to a computer, open device manager and take note of what virtual com port has been assigned to the printer
2. Open Citizen pos printer utility and select the interface that you are using to connect the printer
3. If you are using serial / VCOM then click the detail button and change the port number to the one that shows up in device manager and change the bits per second to the baud rate that is set on the printer.
4. Click logo setup on the left and click on the add image button, then select the image that you want to upload to the printer.
5. Set the dither setting to none, then click ok.
6. Click on the mode change button, the select the unused key code mode, then select the number that you want the image to go on.
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